Primer notifies you with a DISPUTE.STATUS webhook that will provide information on retrievals, disputes (also known as chargebacks), and preabritration filings.

This notification is unified across all processors.

The DISPUTE.STATUS event can be used to proactively communicate with customers, issue refunds, send disputes to risk tools, or to proactively defend disputes.

The DISPUTE.STATUS event is currently in an open beta stage, as we continue to add more processors.

Example of dispute event:

{
  "eventType":"DISPUTE.STATUS",
  "version":"1.0",
  "type": "DISPUTE",
  "status": "OPEN",
  "primerAccountId":"7fcd50f1-99f2-416e-8013-6ecd1c1285c3",
  "transactionId":"c3f662ad-d197-492e-b78b-63eefa64a31d",
  "orderId":"order-123",
  "paymentId": "1324rtf",
  "processor":"ADYEN",
  "processorDisputeId":"adyen_ref_123",
  "receivedAt": "2021-10-10T17:03:12+00:00",
  "challengeRequiredBy": "2021-11-10T17:03:12+00:00",
  "reason": "Other Fraud - Card Absent Environment",
  "reasonCode": "10.4",
  "processorReason": "Other Fraud-Card Absent Environment",
  "amount": 1000,
  "currency": "EUR",
  "paymentMethod": {
    "paymentMethodType": "PAYMENT_CARD",
    "paymentMethodData": {
      "network": "VISA"
    }
  }
}

Learn more about managing disputes at Primer.

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